Website Terms and Conditions
Kind To Mind
71-75 Shelton Street
This website is owned and operated by Emma Lyddon, Founder and Director of Kind To Mind. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors free wellbeing resources, a blog, access to coaching, talks and workshop services and access to a podcast. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
In order to use our website and/or receive our services, you must possess the legal authority, right and freedom to enter into these Terms as a binding agreement.
The prices we charge for using our services are listed on the website or available via quote when in contact with someone from Kind To Mind. We reserve the right to change our prices for services displayed at any time, and to correct pricing errors that may inadvertently occur.
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Kind To Mind or accessed via Wix. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.
You agree to indemnify and hold Emma Lyddon harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
To the maximum extent permitted by applicable law, in no event shall Emma Lyddon, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, Emma Lyddon assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in the United Kingdom of Great Britain and Northern Ireland. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
Customer support details & contact info
Contact Information: click here
Address: Kind To Mind
71-75 Shelton Street
Signed: E LYDDON
Our contact details
Name: Emma Lyddon
71-75 Shelton Street
Phone Number: 07871694352
The type of personal information we collect
We currently collect and process the following information:
Full Name of Clients
Client Date of Birth
Client Contact Details including address, email and telephone number, GP contact details (name, telephone and address), emergency contact details (name and telephone) and any disclosed information on the Intake Form and Coaching Contract.
How we get your personal information and why we collect it
Most of the personal information we process is provided to us directly by you.We use the information that you have given us in order to provide a bespoke service whilst ensuring your safety throughout
We will endeavour to keep client data confidential, however if you do disclose information that leads a coach to be concerned for your safety or the safety of others we may need to breech confidentiality and share data. Where possible this will be discussed with you before anyone else. Extremely rare exceptions to this involve terrorism, drug trafficking and money laundering which will be reported directly to the police.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Kind To Mind via email or telephone.
(b) We have a constitutional obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform our task.
How we store your personal information
Your information is securely stored on a password protected computer used solely by Emma Lyddon.
We keep client data only for the duration of time a client is using our service. We will then dispose this information by deleting files containing client data within one month of a client no longer using services requiring data collection.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
In the event of an authorised breech:
Clients will be notified as soon as is possible and will be directed to ICO for support and information.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Kind To Mind via email or telephone.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
This policy has been approved by the undersigned and will be reviewed at least annually.
Kind To Mind Cancellation and Refund Policy (Coaching (Funded and Private), Talks and Workshops)
Late arrivals and client missed sessions (coaching):
All sessions are delivered via Zoom or telephone and the coach will call the client or enter the Zoom meeting room at the appointment time. If the telephone call is unanswered, the coach will continue to call and try to make contact for a maximum of 10 minutes after the session start time. When meeting via Zoom and the client is not present, the coach may call the client separately via telephone for a maximum of 10 minutes. After 10 minutes the session will close and the coach will send a follow-up email to inform the client that the session was cancelled. A late arrival beyond 10 minutes or a missed session cannot be refunded or regained in the case of funded 6-week coaching interventions. In the case of privately paying clients, 50% of the session fee must be paid for the missed session. To cancel or reschedule a session, clients must inform the coach 48 hours before the arranged session. If the session cannot be rearranged and is to be cancelled within 48 hours of the pre-arranged appointment, then 50% of the session fee must be paid by the client.
Coach missed sessions (coaching):
We do not expect coaches to miss any sessions without reason or prior notification. If clients are informed of a session cancellation less than 48 hours before the session then that session can be recounted or refunded. Otherwise rearranging the session time would ensure the client or coach are not at a financial loss.
Workshops and Talks:
If clients do not attend a scheduled workshop or arrive over 10 minutes late then the speaker or workshop facilitator may charge the full amount for the workshop. If the session is cancelled by the client within 48 hours of the workshop or talk, the speaker or workshop facilitator may charge 50% of the fee. If the speaker or workshop facilitator arrives over 10 minutes late then the client may request a reduction of up to 50% of the fee, depending on other factors such as whether the session could be delivered in full (a discounted fee is at the discretion of Emma Lyddon, Director of Kind To Mind). If the speaker or facilitator misses the talk or workshop completely then no fee is incurred.
On occasion, late arrivals or missed sessions are the results of exceptional circumstances. Refunds, recounted sessions and discounts are at the discretion of Emma Lyddon, Director of Kind To Mind, in the case of exceptional circumstances and may be granted if the client was deemed unable to make appropriate contact with the coach, speaker or workshop facilitator to inform them of missing a session or late arrival.
Signed: E LYDDON